Policies and Terms
Return and Refund Policy
For any reason, buyers may return their risers within 60 days of delivery and receive a 75% refund on item price. Shipping fees are not refunded. After 60 days, no refund is issued. (Making the best selection isn’t always easy, but we find this policy encourages shoppers to more carefully consider their selection in advance of their purchase.)
To return the risers, follow these steps:
1. Pack your risers in a way to minimize damage.
2. Include the original Packing Slip (or a paper with your name, date of purchase and shipping address)
3. Mail the risers to:
Furniture Risers
34 De Luca Place, Unit N
San Rafael, CA 94901-3937
4. Once your risers are received back at the shop, you will be issued a refund for the amount stated above. Then, allow your credit/debit card company a few days to credit your account.
Note, the least expensive way to ship a return is usually either FedEx Ground or USPS Parcel Select. Ship to us only as “No Signature Required.”
Custom rectangle pocket risers are not returnable.
Cancellation Policy
Buyers may cancel by email, phone or text request within 48 hours of ordering and receive a 100% refund. After 48 hours, buyers may cancel and receive a 75% refund on the item price and a 100% refund on shipping fees. However, once an order has shipped, a cancelation is not possible, but a return is still possible (see the Return and Refund Policy).
Exchange Policy
Even with good judgement, mistakes can be made. We do not offer exchanges, but we do offer returns and refunds per the above Return and Refund Policy. Please order carefully and feel free to call before ordering.
Shipping Cost and Policy
The shipping cost is usually about 12% of the item price. We ship either via USPS Mail or FedEx Ground.
Pricing Policy
We strive to offer clear and fair prices for everyone.
We usually do not offer clearances, discounts or sales. We do not require memberships or a user account.
Lost, Missing and Stolen Deliveries
Buyer must use a safe and secure shipping location. Buyer is solely responsible for parcels marked as delivered by the carrier. Seller has no responsibility for lost, stolen or missing parcels that have been marked as delivered by the carrier. Seller does not use ‘Signature Required’ shipping and does not guarantee or insure receipt of any parcels after being marked as delivered by the carrier.
Privacy Policy
Your privacy is very important to us. FurnitureRisers.com is an online store 100% committed to protecting the privacy and security of our users. Outlined below is our on-line privacy policy. If you have questions about this policy, please let us know.
Credit card, mailing addresses, and personal information
Please be assured that we won’t share your name, billing or mailing address, credit card number or phone number any other person, company or organization. You may receive periodic emails from us, if any, but you may immediately and easily unsubscribe from this emails.
When you enter your credit card number, it is used only by our payment processing company and no one from Furniture Risers will ever have have access to it. If you order by phone, then you will be asked for your credit card number, but it will not be retained after the order is completed.
On-line credit card information
We use Secure Socket Layer (SSL), which is the industry standard for secure commercial transactions. This encrypts all of your personal information including credit card number, name and address and prevents anyone else from intercepting the credit card information you send. Companies that we work with to process credit card transactions use high-grade encryption and security protocols.
Notice to parents and children under the age of 16
If you are under 16, you should ask your parent/guardian before you: Email this site, or ask us to email or mail anything to you or buy anything on this site.
If you are under 13 years of age, you should not use this site or provide any personally identifiable information (like your last name, home address, or e-mail address) through websites without the knowledge and permission of your parent/guardian. We urge parents/guardians to explain on-line safety to their children and spend time on-line with their children to become familiar with the types of content available. Control tools are available from on-line services and software manufacturers to help create a safer on-line environment for children.
Changes to this policy
If this policy is revised, note the date of change at the bottom of the page. The policy that is in effect and will always apply to you.
Nov 13, 2023
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Terms & Conditions
1. General
These General Terms and Conditions of Use (“Terms”) are entered into by and between you and FURNITURERISERS.COM. In consideration of your use of and access to this Internet site and the promises and obligations herein, and intending to be legally bound, you and FURNITURERISERS.COM hereby agree as follows: Your access to and use of the FURNITURERISERS.COM site is subject to these Terms, as well as any modifications issued by FURNITURERISERS.COM to these Terms, and all applicable laws and regulations. BY USING THIS SITE, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS. If you do not want to be bound by these Terms, do not use the FURNITURERISERS.COM site.
Among other things, FURNITURERISERS.COM provides information concerning various products and services and the opportunity to obtain additional information concerning those products and services or to purchase them. These Terms and the information provided by FURNITURERISERS.COM in no way override the terms and conditions of your purchase of any product or service except as specifically provided herein. To the extent any area within the FURNITURERISERS.COM website contains specific terms and conditions concerning its use (“Specific Terms”), those Specific Terms are in addition to these Terms. To the extent there is a direct conflict between these Terms and the Specific Terms, the Specific Terms shall prevail.
2. Changes in Terms
FURNITURERISERS.COM shall have right at any time and without prior notice, at its sole discretion, to revise these Terms or to impose new terms and conditions with respect to access to or use of the FURNITURERISERS.COM website. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the FURNITURERISERS.COM website. You are responsible for reviewing FURNITURERISERS.COM periodically for any modification to this Agreement that may affect your rights or obligations hereunder. You agree that you shall be deemed to be apprised of and bound by any modification by FURNITURERISERS.COM to these Terms. ANY ACCESS OR USE OF THIS SITE BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than FURNITURERISERS.COM shall be valid or enforceable against FURNITURERISERS.COM unless expressly agreed to by FURNITURERISERS.COM in a writing signed by a duly authorized officer of FURNITURERISERS.COM.
3. Termination
These Terms are effective until terminated by FURNITURERISERS.COM. FURNITURERISERS.COM may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access FURNITURERISERS.COM and the restrictions imposed on you with respect to the Content (as defined in Section 5 below), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. FURNITURERISERS.COM shall also have the right without notice and at any time to terminate the FURNITURERISERS.COM website or any portion thereof, or any products or services offered through the FURNITURERISERS.COM website, or to terminate any individual’s right to access or use the FURNITURERISERS.COM website or any portion thereof.
4. Compliance with Laws
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of the FURNITURERISERS.COM website and your purchase of the items from FURNITURERISERS.COM on the FURNITURERISERS.COM website.
5. Content
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided on the FURNITURERISERS.COM website, as well as the selection, assembly and arrangement thereof, are referred to collectively as the “Content.” The Content may contain errors, omissions, or typographical errors or may be out of date. FURNITURERISERS.COM may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on FURNITURERISERS.COM in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by FURNITURERISERS.COM or licensed by third parties. You may view and use the Content only for your personal information and for shopping and ordering on the FURNITURERISERS.COM website, and for no other purpose, and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, FURNITURERISERS.COM does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the FURNITURERISERS.COM, including without limitation by transferring, downloading or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in writing signed by FURNITURERISERS.COM, is strictly prohibited.
6. Linked Third Party Sites
Links to other Internet sites operated by third parties, including FURNITURERISERS.COM vendors, do not constitute sponsorship, endorsement, or approval by FURNITURERISERS.COM of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by FURNITURERISERS.COM, and FURNITURERISERS.COM is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.
7. Prices; Orders
All prices displayed on the FURNITURERISERS.COM website are quoted in U.S. dollars. FURNITURERISERS.COM may restrict delivery to addresses within the United States and Canada. FURNITURERISERS.COM will add shipping and handling fees and applicable sales/use tax as necessary. FURNITURERISERS.COM reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on the FURNITURERISERS.COM website without incurring any obligation to you. Products displayed on the FURNITURERISERS.COM website are available while supplies last. Descriptions of, or references to, products or services on FURNITURERISERS.COM do not imply endorsement of that product or service, or constitute a warranty by FURNITURERISERS.COM. The receipt by you of an order confirmation does not constitute FURNITURERISERS.COM’s acceptance of an order. Prior to FURNITURERISERS.COM’s acceptance of an order, verification of information may be required. FURNITURERISERS.COM reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from FURNITURERISERS.COM, for any reason. FURNITURERISERS.COM reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, FURNITURERISERS.COM shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FURNITURERISERS.COM shall promptly issue a credit to your credit card account in the amount of the incorrect price.
8. Disclaimer and Limitation of Liability as to this Site and Content
FURNITURERISERS.COM MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO THE FURNITURERISERS.COM WEBSITE OR ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR THE CONTENT, INFORMATION AND MATERIALS ON IT OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT, INFORMATION AND MATERIALS. FURNITURERISERS.COM ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF THE FURNITURERISERS.COM WEBSITE OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT FURNITURERISERS.COM OR ANY LINKED SITE IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON THIS SITE IS PROVIDED TO USERS “AS IS,” WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE “AS IS” CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF THE FURNITURERISERS.COM WEBSITE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. UNDER NO CIRCUMSTANCES SHALL FURNITURERISERS.COM, ITS PARENT, SUBSIDIARIES & AFFILIATES OR THEIR RESPECTIVE DIRECT OFFICERS, EMPLOYEES OR AGENTS ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE FURNITURERISERS.COM OR ANY LINKED SITE OR ITS CONTENTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF FURNITURERISERS.COM IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Disclaimer and Limitation of Liability as to Products and Services
We want you to be completely satisfied with your purchase from the FURNITURERISERS.COM website. If for any reason you are not entirely pleased with a product you purchased on the FURNITURERISERS.COM website, simply return the item within 60 days of receipt for exchange or full refund of the purchase price. Refunds will be issued in the same method as the order was paid. After 60 days, all returns, replacements, service, and support must be handled directly between you and the manufacturer. Many products are packaged with the manufacturer’s warranty and service information detailing specific terms and conditions. Manufacturers’ warranties may vary from product to product.
ALL PRODUCTS AND SERVICES SOLD BY FURNITURERISERS.COM ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS, INCLUDING BUT NOT LIMITED TO YEAR 2004 COMPLIANCE. ACCORDINGLY, FURNITURERISERS.COM MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT OR SERVICE SOLD. EXCEPT AS EXPRESSLY STATED HEREIN, FURNITURERISERS.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS AND SERVICES SOLD ON FURNITURERISERS.COM, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
UNDER NO CIRCUMSTANCES SHALL FURNITURERISERS.COM, ITS PARENT, SUBSIDIARIES & AFFILIATES OR THEIR RESPECTIVE DIRECT OFFICERS, EMPLOYEES OR AGENTS ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND BUSINESS INTERRUPTION, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PRODUCT OR SERVICE SOLD OR PROVIDED ON THE FURNITURERISERS.COM WEBSITE, EVEN IF FURNITURERISERS.COM IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL FURNITURERISERS.COM’s LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
10. Indemnification
You agree to defend, indemnify, and hold harmless FURNITURERISERS.COM, its parent, subsidiaries & affiliates, FURNITURERISERS.COM’s vendors, and each of their affiliates and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys’ fees and court costs), arising out of or relating to your breach of these Terms or your access to or use of FURNITURERISERS.COM. The foregoing indemnification obligation shall survive termination of these Terms and FURNITURERISERS.COM and any product or service provided to you arising out of or relating to your use of FURNITURERISERS.COM.
11. Law and Forum
These Terms are governed by the laws of the State of California except for its choice of law provisions. User acknowledges that any dispute arising out of these Terms shall be brought in the federal or state courts of California.
12. Trademarks
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of their respective owners, including FURNITURERISERS.COM and its affiliates. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppal, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of FURNITURERISERS.COM or such third party owner.
13. Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that FURNITURERISERS.COM may have at law or in equity, if FURNITURERISERS.COM reasonably determines that you have violated or are likely to violate the foregoing prohibitions, FURNITURERISERS.COM may take any action reasonably deemed necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. FURNITURERISERS.COM will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing FURNITURERISERS.COM to disclose the identity of anyone posting such materials.
14. User Information
Other than personally identifiable information, which is subject to this Web Site’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. FURNITURERISERS.COM, each of its affiliates and/or their designers may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. FURNITURERISERS.COM may, but is not obligated to, monitor or review any User Communications. FURNITURERISERS.COM shall have no obligations to use, return, review, or respond to any User Communications. FURNITURERISERS.COM will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. FURNITURERISERS.COM retains the right to remove any or all User Communications that includes any material FURNITURERISERS.COM deems inappropriate or unacceptable.
15. Offers and Promotions
Offers and Promotions (“Coupons”) featured on FURNITURERISERS.COM are subject to change at the discretion of FURNITURERISERS.COM. Coupons may only be redeemed at our Web site toward the purchase of products listed in our on-line catalog. Please note that a minimum purchase value may apply which is exclusive of postage and handling. Coupons cannot be used to pay for Gift Certificates. Coupons may not be combined with other offers or Coupons and may exclude certain brands and items. Coupon inclusion items are explicitly marked on each merchandise descriptions. Coupons cannot be used retrospectively, i.e. applied to orders already placed, and may be subject to expiry date and other offer restrictions.