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September 1, 2015

FAQ

GENERAL FAQs

Why are these better?
Thanks for asking our favorite FAQ. For starters, these risers come in 1,000+ size, color and pocket type variations. Plus they are handsome and heavy-duty. They can each hold 600 pounds of compression weight, so 4 risers can hold 2,400 pounds of compression weight. Of course, I could go on and on about why these are so awesome, but you get the idea.

What is your return and refund policy?
A 90% refund is provided for any reason within 60 days of the purchase date.  Your refund is issued after the risers are returned and received by mail. Include the original Packing Slip if possible.   Click the Policies tab above for details.

What is your cancelation policy?
Any order may be cancelled within 48 hours of ordering.  To cancel, call or email with the order number requesting a cancellation.  If it has already shipped, then a cancellation is not possible, but a return for a refund may be made within 60 days.

How can I make an exchange?
Simply return the unwanted items within 60 days of purchase for a 90% refund. (See Policy tab.) Then order the new ones at any time. Note, there’s no need to wait for the returns to be sent before ordering the new ones.  

Who is that cartoon man?

He is the company mascot Rex Riser. Rex is made of risers and wears a paper hat. He enjoys hanging out and woodworking. He’s also a US Registered Trademark along with the company name. So, thanks for noticing – he likes that.  And speaking of legalese, the risers are US Patent Pending, so stay tuned for the patent update later in 2019.

What is the company mission?
Raise Furniture to Fit.

PRODUCT

Do you make custom sizes?  rectangle pockets?
Only square pocket risers with 1″ incremental pockets and 1″ incremental lift heights.  No rectangle or round risers, but many customers put their rectangle and round legs into our square risers. 

Do you make three-sided “U” pockets or a two-sided or “L” pockets?
Yes.  Square is the most common and default Pocket Type, but “U”, “L”, “Parallel” or “Single” pocket types are also available at no extra charge.  See the Pocket Type image in the Buying Guide.  Consider the “L” or “U” pockets for sectionals with legs very near each other.  Consider the “Single” pockets for a piece with no legs.

How many risers does my bed, chair or sofa need?
Count the legs. Many sofas, king and queen sized beds have five, six or seven legs, so be sure to check before ordering. Be sure to look for center legs under the bed, sofa or dresser. This is important.

What riser lift height do I need for my chair or sofa?
See the  How to Select Risers Video  and see the ‘Correct!’ image below, then follow these 3 steps:

Step 1. Stand in front of your chair or sofa.

Step 2. Measure the distance from the top of the cushion to your kneecap – that distance is the Lift Height you need.

Step 3. Order risers to fill that distance.

 

 

Correct Height

 

 

Do you sell sets of two? or four?
No. All risers are priced individually, not in sets. To order four risers, enter Quantity = 4.

Which risers should I buy?
Please see the Buying Guide and watch the How to Select Risers Video.

Will these risers scratch a hard floor?
Wood risers can scratch wood and other hard floors. Consider buying the self-adhesive Felt Buttons (or use your own) and attach to the bottom of your risers to prevent scratching. Carpeted floors do not need protection from risers.

What if the furniture legs have rollers?
Do not use any risers if your furniture can roll off (or tip off) of the risers. Please be safe and use good judgement.

What type of wood is used?
The risers are made mostly from New Zealand Radiata Pine (Monterey Pine) MDF. 

Can I use these outdoors?
No. These risers are for indoor use only.

Can I use risers on a child’s bed or crib?
No. Do not use risers on furniture that will move or hold an infant, such as a crib or high chair. Not for youth. 

Can I use risers on a reclining type chair?
No. Do not use risers on moving furniture.  Instead, consider our Recliner Platform product on the Shop page.

Can I use risers on dining room chairs or bar stools?
Not practical because dining chairs and bar stools must slide in and out, so they will fall off risers.

What if my child sometimes jumps on the bed?
Never use risers if there’s any jumping on beds or playing under any furniture on risers. Sorry kids.

Are these stable and strong enough to raise or tilt the head of a bed for acid reflux or GERD?
Yes.  These risers are heavy duty and many customers use these risers for those reasons.

 

ORDERING & SHIPPING

How much does shipping cost?
Shipping fees are calculated by the website based on weight and size. The larger risers are heavy, but we do keep your shipping cost as low as possible by usually subsidizing the postage. After you load your Shopping Cart, you can see your shipping cost in Checkout before you pay.  

Why no “Free” shipping?  
Postage is never free, so we do not mis-lead our customers buy inflating the item prices and then offer “Free” shipping.  This allows us to treat all customers fairly.  Note, shipping to Hawaii, Alaska, PR and other US locations may require a small additional postage fee.

What if I have special instructions about my order?
Enter any special instructions un ‘Order Notes’ in the Checkout section. 

What if the tracking number shows that my order was delivered by the carrier, but I never got it?
Seller is not responsible for lost, stolen or missing items. Buyer must only use a safe and secure shipping location.  Seller does not use ‘Signature Required’ shipping.

How will I know if my order went through?
After you complete your checkout, you then automatically see a page reading “Order Received.  Thank you.  You Order was received.“. That indicates your order is complete and no further action is required.  If you’re not sure, feel free to ask via email at Guy@FurnitureRisers.com.  You will NOT automatically receive a confirmation email, but you may request email confirmation if desired.

How long does it take for me to get my risers?
Please allow 1-6 business days for manufacturing and painting.  Then, you’ll get a tracking number and your risers will ship to you. 

May I pick my risers at your shop or buy them at a store?
Sorry, but no.  Local pick-ups are not allowed and they are not available at any other retailers.  

Do you ship to International destinations?
Sorry, but no. Only US destinations at this time.  Some Canadian customers use a US shipping address. Hope that helps.

What carrier delivers the risers?
Either the United States Postal Service (USPS) or FedEx Ground (for larger orders).  We try to use the USPS Priority Mail service which is 1-3 days.  Buyer always gets a tracking number via email when the label gets printed.