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March 9, 2023

FAQ

General

Why are these risers better?

Thanks for asking. They are America’s premium and heavy-duty risers. Four risers hold 2,000 lbs of compression weight. Also, they come in 1,000+ size, color and pocket type variations. Finally, they are all hand-crafted here in the good ol’ USA.  We could write more, but you get the idea.

What are your return, refund, cancelation and exchange policies?

Click the Policies tab above for return, refund, exchange and cancelation details.

What is your cancelation policy?

Any order may be cancelled within 48 hours of ordering and receive a full refund.  To cancel, call, text or email with the order number requesting a cancellation.  If it has already shipped, then a cancellation is not possible, but a return is possible.

Who is that block man?

Rex Riser is the company mascot. He is made of risers and wears a paper hat. Rex enjoys just hanging out in the shop. Thanks for noticing.

What is the company mission?

“Raise furniture to fit.”

Product

Do you make custom sizes? rectangle pockets?

Yes. In addition to the listed square pockets, we also make rectangle pockets in 1″ increments.  If interested in rectangle pocket risers, just call, text or email for a quote.

Do you make three-sided “U” pockets or a two-sided or “L” pockets?

Yes.  “Square” is the most common and default Pocket Type, but “U”, “L”, “Parallel” or “Single” pocket types are also available at no extra charge.  See the Pocket Type image in the Buying Guide.  Consider the “L” or “U” pockets for sectionals with legs very near each other.  Consider the “Single” pockets for flat-bottom furniture with no legs.
Pocket Type

How many risers does my bed, chair or sofa need?

Count the legs. Many sofas, king and queen sized beds have five, six or seven legs, so be sure to check before ordering. Be sure to look for center legs under the bed, sofa or dresser. This is important.

What riser ” lift height ” do I need for my chair, sofa or bed?

See the  How to Select Risers Video  and see the ‘Correct!’ image below, then follow these 3 steps:

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CHAIRS and SOFAS
The top of the cushion should be at about the top of the knee cap.

Step 1. Stand in front of your chair or sofa.
Step 2. Measure the distance from the top of the cushion up to your kneecap – that distance is the “Lift Height” you’ll want to select.
Step 3. Order risers with that Lift Height.

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BEDS
The top of the mattress should be at about mid-thigh.

Step 1. Stand next to the bed mattress.
Step 2. Measure the distance from the top of the mattress up to the middle of the thigh – that is the “Lift Height” you’ll want to select.
Step 3. Order risers with that Lift Height.

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VACUUM ROBOTS
If you need risers for a Roomba-type of automatic vacuum robot.

Step 1. Place the Roomba next to the furniture that is too low.
Step 2. Get on the floor and measure the distance need to raise the furniture for clearance. Often this distance is only one or two inches of Lift Height.

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UNDER-BED STORAGE
If you need risers to fit storage bins under a bed.

Step 1. Place the bins next to the bed that is too low.
Step 2. Get on the floor and measure the distance need to raise the bed for clearance. Often this distance is only one or two inches of Lift Height.

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The Mayo Clinic’s ergonomic guidelines are here: click here


Correct Height

Which risers should I buy?

Please follow the Buying Guide or watch the How to Select Risers Video.

Will these risers scratch a hard floor?

Probably not, but consider buying the self-adhesive Felt Buttons and attach to the bottom of your risers to prevent scratching. Carpeted floors do not need protection from risers.

What if the furniture legs have rollers?

Do not use risers if your furniture can roll off (or tip off) of the risers. To be safe, use good judgement.

What type of wood is used?

The wood is usually New Zealand Radiata Pine (or Monterey Pine) MDF.  MDF is an engineered wood product and is chosen because it gives consistency and maximum compression strength making our risers the ‘heavy-duty’ choice.   Also, the top pocket walls are made from pine. Pine gives added lateral stress protection.  We have tried many types of woods and our “MDF-Pine Combo” is the best combination.

Can I use these outdoors?

These are made for indoor use only.

Can I use these on a child’s bed or crib?

For maximum safety, do not use risers on furniture that will move or hold an infant, such as a crib or high chair. 

Can I paint them?

Yes! Order the unfinished risers or simply paint over our painted enamel finish.  Some customers purchase a small sample (test color) jar of paint from Home Depot (about $3) and that amount is usually enough to cover them all.  Our risers do not take stain well, so use paint.

Can these be used on barstools and dining room chairs?

That is not usually practical because dining chairs and bar stools often slide in and out and can fall off the risers.

What if my child sometimes jumps on the bed?

For maximum safety, do not use risers if there’s any jumping on beds or playing under any furniture that is on risers. Sorry kids.

Are these stable and strong enough to raise or tilt the head of a bed for acid reflux or GERD?

Yes.  These risers are heavy duty and many customers use these risers to raise the head of a bed.

Ordering & Shipping

How much will shipping cost?

The shipping fee is automatically calculated by the website. To see the shipping fee before any payment, load the Cart, then proceed to Checkout to see the shipping fee and total cost before making any payment.

Why no ‘Free’ Shipping?

We do not inflate the riser prices to pay for our postage. 

What if I have special instructions about my order?

Enter any special instructions in ‘Order Notes’ in the Checkout section (before submitting payment). We always read customer notes.  Feel free to call or email as desired.

What if the tracking number shows that my order was delivered by the carrier, but I never got it?

This is rare, but usually the carrier (FedEx, etc) has made a temporary mistake and corrects it in 1-3 days. Still, the buyer is responsible for lost, stolen or missing items. Be sure to only use a safe and secure shipping location.  Seller does not use ‘Signature Required’ when shipping.

After I purchase on the website, how will I know if my order went through?

After you complete your checkout, you then automatically see a page reading “Order Received.  Thank you.” and a confirmation email. That indicates your order is getting processed and no further action is required.  If you’re not sure, feel free to ask via email at Guy@FurnitureRisers.com or text/call to 415-370-1821.

Do you sell sets of four?

No. All risers are prices individually, not in sets. To order four risers, enter Quantity = 4.

How long until I get my risers?

Please allow 1-6 days for manufacturing and painting.  Then, you’ll get a tracking number via email and the carrier (either FedEx or USPS) tracking info will give you the delivery date. Sometimes, we are able to ship in 1-3 days from the time that you order, but allow for more time in case we are busy.

May I pick up my risers locally or buy them at a store?

Sorry, but no.  Local pick-ups are disallowed because our woodshop is not in a public retail location. We do not sell in any stores. We only sell on our website.  

Are non-profit organizations sales tax exempt?

Yes. Just call us at 415-370-1821 (or email) to have the sales tax removed before placing an order.

Do you ship to international destinations?

Sorry, but no. Only US destinations.  Some Canadian customers use a US shipping address. Hope that helps.

Do you ship to Alaska and Hawaii?

Yes. we ship to HI and AK regularly. Note, we usually ship to HI and AK via USPS.

What carrier will deliver my risers?

Either the United States Postal Service (USPS) or FedEx Ground (for larger orders).  We usually prefer the USPS Priority Mail service which is 1-3 days.  Buyers always gets a tracking number via email when the label gets printed.

What is your DUNS number?

117660079. and our NAICS number is 337211.