September 1, 2015

FAQ

GENERAL FAQs

Why are these better?
Thanks for asking our favorite FAQ. For starters, these risers come in 400+ sizes and colors and are more aesthetically pleasing, eco-friendly and heavy-duty than the hollow plastic ones. They can hold 600 pounds each, so 4 risers can hold 2,400 pounds of weight. Of course, I could go on and on about why these are so awesome, but you get the idea.

What is your return and refund policy?
Refunds are provided for any reason within 60 days of the purchase date.  Your refund is issued after the risers are returned and received by mail. Include the original Packing Slip if possible.   Click the Policies tab above for details.

What is your cancelation policy?
Any order may be cancelled within 24 hours of ordering and sometimes longer.  To cancel, call or email with the order number requesting a cancellation.  If it has already shipped, then a cancellation is not possible, but a return for a refund may be made within 60 days.

How can I make an exchange?
No. Simply return the unwanted items within 60 days of purchase for a refund. (See Policy tab.) Then order the new ones at any time. Note, there’s no need to wait for the returns to be sent before ordering the new ones.

Who is that cartoon man?

He is the company mascot Rex Riser. Rex is made of risers and wears a paper hat. He enjoys hanging out and woodworking. He’s also a US Registered Trademark along with the company name. So, thanks for noticing – he likes that.  And speaking of legalese, the risers are US Patent Pending, so stay tuned for the patent update later in 2018.

Who illustrated the cool ‘SUMMER’ and ‘Waving Flag’ images on the home page?
The artist is Mariana Cornejo.  Check out more of her illustrations at: https://www.instagram.com/queenmetanoiia/

What is the company mission?
“Raise Furniture to Fit.”

PRODUCT

Do you make custom sizes?  rectangle pockets?
All the risers are square with square pockets and have 1″ increment lift heights.  No rectangle pockets, but hopefully those will meet your needs. 

Do you make three-sided “U” pockets or a two-sided or “L” pockets?
Yes.  Sometimes a three-sided “U” pocket riser can be used at the end of a continuous bed frame, such as a sleigh bed frame.  Also, a two-sided “L” pocket can sometimes be used on the corner of a flat bottomed bed frame.  There’s no extra charge for these pockets, just request them at checkout in ‘Note to Seller’.  Do not send the request in a separate email.

How many risers does my bed, chair or sofa need?
Count the legs. Many sofas, king and queen sized beds have five, six or seven legs, so be sure to check before ordering. Be sure to look for center legs under the bed, sofa or dresser. This is important.

What riser lift height do I need for my chair or sofa?
See the  How to Select Risers Video  and see the ‘Correct!’ image below, then follow these 3 steps:

Step 1. Stand in front of your chair or sofa.

Step 2. Measure the distance from the top of the cushion to your kneecap – that distance is the Lift Height you need.

Step 3. Order risers to fill that distance.

 

 

Correct Lift Height

 

 

Do you sell sets of two? or four?
No. All risers are priced individually, not in sets. To order four risers, enter Quantity = 4.

Which risers should I buy?
Please see the Buying Guide and watch the How to Select Risers Video.

Will these risers scratch a hard floor?
Maybe. Wood risers can scratch wood and other hard floors. Consider buying the self-adhesive Felt Buttons (or use your own) and attach to the bottom of your risers to prevent scratching. Carpeted floors do not need protection from risers.

What if the furniture legs have rollers?
Do not use any risers if your furniture can roll off (or tip off) of the risers. Please be safe and use good judgement.

What type of wood is used? Can I use these outdoors?
The risers are made mostly from New Zealand Radiata Pine (Monterey Pine) MDF.  They are for indoor use only.

Can I use risers on a child’s bed or crib?
No. Never use these on any furniture that will move or hold an infant, such as a crib or high chair. Not for youth under the age of 16. And not for anyone who acts like they are under 16 and you know who you are.

Can I use risers on a reclining type chair?
No. Do not use risers on any moving furniture.

Can I use risers on dining room chairs or bar stools?
No. Because dining chairs and bar stools must slide in and out, so they will fall off any risers when they move.

What if my child sometimes jumps on the bed?
Never use risers if there’s any jumping on beds or playing under any furniture on risers. Sorry kids.

Are these stable enough to raise or tilt the head of a bed for acid reflux or GERD?
Yes.  These risers are heavy duty and many customers use these risers for those reasons.

 

ORDERING & SHIPPING

How much does shipping cost?
Shipping fees are calculated by the website based on weight and size. The larger risers are heavy, but we do keep your shipping cost as low as possible by usually subsidizing the postage. After you load your Shopping Cart, you can see your shipping cost in Checkout before you pay.  

Why no “Free” shipping?  
Postage is never free, so we do not mis-lead our customers buy inflating the item prices to offer “Free” shipping.  This allows us to treat all customers fairly.  Note, shipping to Hawaii, Alaska, PR and other US locations may require a small additional postage fee.

What if I have special instructions about my order?
Enter any special instructions un ‘Order Notes’ in the Checkout section. 

What if the tracking number shows that my order was delivered by the carrier, but I never got it?
Seller is not responsible for lost, stolen or missing items. Buyer must only use a safe and secure shipping location.  Seller does not use ‘Signature Required’ shipping.

How will I know if my order went through?
After you complete your checkout, you then automatically see a page reading “Order Received.  Thank you.  You Order was received.“. That indicates your order is complete and no further action is required.  If you’re not sure, feel free to ask via email at Guy@FurnitureRisers.com.  You will NOT automatically receive a confirmation email, but you may request email confirmation if desired.

How long does it take for me to get my risers?
Please allow 3-6 days for manufacturing and painting.  Then, you’ll get a tracking number and your risers will ship to you.  Note, ‘Unfinished’ orders ship faster.

May I pick my risers at your shop or buy them at a store?
Sorry, but no.  Local pick-ups are not allowed and they are not available at any other retailers.  

Do you ship to International destinations?
Sorry, but no. Only US destinations at this time.  Some Canadian customers use a US shipping address. Hope that helps.

What carrier delivers the risers?
Seller uses either United States Postal Service (USPS) or FedEx Ground (for larger orders).  We try to use the USPS Priority Mail service which is 1-3 days.  Buyer always gets a tracking number via email.