Why are these better?
Thanks for asking. First, they are heavy-duty because 4 risers hold 2,400 lbs of compression weight. Secondly, they come in 1,000+ size, color and pocket type variations. Finally, they are handmade and handsome. We could brag more, but you get the idea.
What is your return and refund policy?
Return within 30 days of delivery for an 80% refund. Include the Packing Slip if possible. Shipping fees are not refunded. Click the Policies tab above for details.
What is your cancelation policy?
Any order may be cancelled within 48 hours of ordering. To cancel, call, text or email with the order number requesting a cancellation. If it has already shipped, then a cancellation is not possible, but a return is possible.
How can I make an exchange?
Simply return the unwanted items within 30 days of delivery for an 80% refund. (See Policy tab.) Then order the new ones at any time. Note, there’s no need to wait for the returns to be sent before ordering the new ones.
Who is that cartoon man?
Rex Riser is the company mascot. He is made of risers and wears a paper hat. Rex enjoys just hanging out in the shop. Thanks for noticing – he likes that.
What is the company mission?
Stand Up Easier.
Do you make custom sizes? rectangle pockets?
We only make square pocket risers with 1″ incremental pockets and 1″ incremental lift heights. No rectangle or round risers, but many customers put their rectangle and round legs into our square risers.
Do you make three-sided “U” pockets or a two-sided or “L” pockets?
Yes. Square is the most common and default Pocket Type, but “U”, “L”, “Parallel” or “Single” pocket types are also available at no extra charge. See the Pocket Type image in the Buying Guide. Consider the “L” or “U” pockets for sectionals with legs very near each other. Consider the “Single” pockets for a piece with no legs.
How many risers does my bed, chair or sofa need?
Count the legs. Many sofas, king and queen sized beds have five, six or seven legs, so be sure to check before ordering. Be sure to look for center legs under the bed, sofa or dresser. This is important.
What riser lift height do I need for my chair or sofa?
See the How to Select Risers Video and see the ‘Correct!’ image below, then follow these 3 steps:
Step 1. Stand in front of your chair or sofa.
Step 2. Measure the distance from the top of the cushion to your kneecap – that distance is the Lift Height you need.
Step 3. Order risers to fill that distance.
To read Mayo Clinic’s helpful guideline: click here
Do you sell sets of two? or four?
No. All risers are priced individually, not in sets. To order four risers, enter Quantity = 4.
Which risers should I buy?
Please see the Buying Guide and watch the How to Select Risers Video.
Will these risers scratch a hard floor?
Wood risers can scratch wood and other hard floors. Consider buying the self-adhesive Felt Buttons (or use your own) and attach to the bottom of your risers to prevent scratching. Carpeted floors do not need protection from risers.
What if the furniture legs have rollers?
Do not use any risers if your furniture can roll off (or tip off) of the risers. Please be safe and use good judgement.
What type of wood is used?
The risers are made mostly from New Zealand Radiata Pine (Monterey Pine) MDF (an engineered wood product).
Can I use these outdoors?
No. These risers are for indoor use only.
Can I use risers on a child’s bed or crib?
Not recommended. Do not use risers on furniture that will move or hold an infant, such as a crib or high chair. Not for youth.
Can I use risers on a reclining type chair?
Not recommended. Instead, consider our Recliner Platform product on the Shop page.
Can I use risers on dining room chairs or bar stools?
Not practical because dining chairs and bar stools must slide in and out, so they will fall off risers.
What if my child sometimes jumps on the bed?
Never use risers if there’s any jumping on beds or playing under any furniture on risers. Sorry kids.
Are these stable and strong enough to raise or tilt the head of a bed for acid reflux or GERD?
Yes. These risers are heavy duty and many customers use these risers for those reasons.
ORDERING & SHIPPING
How much does shipping cost?
Shipping fees are calculated by the website based on weight and size. The larger risers are heavy, but we do keep your shipping cost as low as possible by usually subsidizing the postage. After you load your Shopping Cart, you can see your shipping cost in Checkout before you pay.
Why no “Free” shipping?
Postage is never free, so we do not charge inflated prices and then offer “Free” shipping. Note, shipping to Hawaii, Alaska, PR and other US locations may require an additional postage fee.
What if I have special instructions about my order?
Enter any special instructions in ‘Order Notes’ in the Checkout section before paying.
What if the tracking number shows that my order was delivered by the carrier, but I never got it?
Seller is not responsible for lost, stolen or missing items. Buyer must only use a safe and secure shipping location. Seller does not use ‘Signature Required’ shipping.
How will I know if my order went through?
After you complete your checkout, you then automatically see a page reading “Order Received. Thank you. You Order was received.“. That indicates your order is complete and no further action is required. If you’re not sure, feel free to ask via email at Guy@FurnitureRisers.com. You may possibly NOT automatically receive a confirmation email, but you may request email confirmation if desired.
How long does it take for me to get my risers?
Please allow 1-6 business days for manufacturing and painting. Then, you’ll get a tracking number and your risers will ship to you.
May I pick my risers at your shop or buy them at a store?
Sorry, but no. Local pick-ups are not allowed.
Do you ship to International destinations?
Sorry, but no. Only US destinations at this time. Some Canadian customers use a US shipping address. Hope that helps.
What carrier delivers the risers?
Either the United States Postal Service (USPS) or UPS Ground (for larger orders). We usually use the USPS Priority Mail service which is 1-3 days. Buyer always gets a tracking number via email when the label gets printed.
What is your DUNS number? 117660079